Shipping policy

Shipping method and carriers
All our orders ship via standard parcel service with tracking included. The specific carrier is assigned at dispatch and depends on your destination country. Delivery is usually handled by:

  • United States: USPS, UPS, FedEx, DHL eCommerce or Amazon Logistics.
  • Spain and Europe: Correos, DHL, GLS, DPD or Deutsche Post.
  • Brazil and Latin America: Correios, DHL, FedEx or other global operators in the region.
  • Rest of the world: the national postal service or an equivalent local courier.

The exact carrier name assigned to your order, along with your tracking number, is emailed to you as soon as the order leaves the warehouse.

Processing time
We prepare and dispatch your order within a maximum of 2 business days from payment confirmation.

Delivery time
Estimated delivery is 8 to 22 business days from dispatch, depending on your destination country. Approximate examples: United States 8-12 business days · Spain 9-14 business days · Brazil 18-22 business days. These times are estimates and may vary due to local customs processing or high-demand periods.

Shipping cost
Free worldwide shipping. The shipping cost is already included in the product price, regardless of your destination country. We do not charge any additional shipping fees at checkout. Please note that some countries may apply import taxes or duties when you receive the package; those charges, if any, are the customer's responsibility and are collected by local customs, not by Zenkara.

How to track your order
As soon as your order is dispatched we'll email you the carrier name and your tracking number. To see where your package is, you have two options:

  • Open the shipping confirmation email and click the tracking link: it takes you straight to the updated status of your package.
  • Or go to the website of the carrier we indicated in that email and enter your tracking number there.

If you can't find the email, check your spam folder or write to us at zenkara.store@gmail.com with your order number and we'll send you the tracking ourselves.

Order cancellation
You can cancel your order and receive a full refund within 6 hours of placing it, as long as it has not yet been dispatched. To cancel, write to us as soon as possible at zenkara.store@gmail.com with your order number.

Cancellation after shipping
Once your order has been dispatched and has a tracking number, it can no longer be canceled, because the package is in the carrier's hands. In that case, you can request a return when you receive the product, under our refund policy (30 days).

Incorrect shipping address
Please double-check your address before completing your purchase. If you notice an error, let us know within the first 6 hours and we'll correct it at no cost. Once the order is dispatched we cannot change the address.

Questions
If you have any questions about your shipment, write to us at zenkara.store@gmail.com or on WhatsApp at +51 939 228 139. We reply within 24 business hours.